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OHKF Phone Survey: Needs & Knowledge of End-of-Life Care in Communities

1. Are you confident in handling end-of-life care and making end-of-life arrangements for
yourself or family and friends? How would you rate your confidence on a scale from 1 (least
confident) to 6 (most confident)?

2. Do you understand the following concepts related to end-of-life care? (can choose more than
one option)
i. Advance directives
ii. Dying in place
iii. Symptom management
iv. Psychological counselling
v. Social support
vi. Spiritual support (e.g. related to religion)
vii. Funeral arrangement assistance
viii. Do not understand any of the above

3. Apart from hospitals, do you know where to seek end-of-life care services in the community
you reside in?
i. Yes (jump to Q4a) ii. No (jump to Q5b)

4. a. Have you ever engaged in or used available end-of-life care services in the community you
reside in?
i. Yes (jump to Q4b) ii. No (jump to Q5b)
b. Are you satisfied with your experience of end-of-life care services in your community?
How would you rate your satisfaction on a scale from 1 (least satisfied) to 6 (most
satisfied)?

5. a. (For people with former experience) Which factor(s) contribute(s) to your dissatisfaction of
end-of-life care services received in the community? (can choose more than one option)
i. Insufficient venues of service provision
ii. Service hours are too short
iii. Services are not comprehensive enough
iv. Incompetency of service providers
v. Over-priced services
vi. Lack of service promotion and education
vii. Others

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